FAQ's
How secure is bbreborndollsupplies.com?

For your protection, we use 128 encription key over Secure Socket Layer (SSL) for the highest level of security in all credit card transactions.  SSL provides encryption between web browsers and web servers.

What is your privacy policy?

We want our customers to feel safe on our website.  For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

Are your products guaranteed?

Every product comes with our 100% satisfaction guarantee. If, after initial inspection, product is damaged or defective in any way, you may return any item within 30 days for a refund. Items returned must be in the same condition as received, and you must pay the return shipping fee (shipping, in either direction, is never refunded unless the return was our mistake). To return an item, you must first obtain an RMA (Return Merchandise Authorization) before sending item back, otherwise return will not be accepted and refund cannot be issued.

How long will it take for me to get an order?

For U.S. customers, we ship by U.S.P.S. Priority within one business day of receiving cleared payment.  Your order should arrive in 3-4 business days.

For international customers, it usually takes about a week, depending on your location.  Allow up to 10 business days.

What payment methods do you accept?

We currently accept Paypal, Mastercard, Visa, Discover, and American Express payments over a secure merchant gateway.  You do not need a Paypal account to pay through Paypal with your credit card.  We also accept money orders.  Orders paid by money order will not be shipped until payment has cleared.

What is your return policy?

Every product comes with our 100% satisfaction guarantee. If, after initial inspection, product is damaged or defective in any way, you may return any item within 30 days for a refund. Items returned must be in the same condition as received, and you must pay the return shipping fee (shipping, in either direction, is never refunded unless the return was our mistake). To return an item, you must first obtain an RMA (Return Merchandise Authorization) before sending item back, otherwise return will not be accepted and refund cannot be issued.

How do you ship and what is the cost?

In the U.S., we ship by U.S.P.S. Priority Mail.  Shipping is calculated by weight, not item, so the more you buy, the more you save in shipping.

International shipping is by EMS (U.S. Global Express).  If you are an international customer, feel free to stock up to save  money on shipping.

To see your exact shipping costs:

1. Add the item(s) to your cart

2. Click "checkout"

3. Enter your "ship to" address

4. Click the "update" button at the bottom of the page.  Your shipping costs and total will be shown in the top section of the page. 

How can I get a completed reborn baby doll?

We don't make the finished dolls, we only sell the supplies.  To find someone to make a completed reborn baby doll for you, see our reborn artists page here:

http://www.bbreborndollsupplies.com/page/108218202

My reborn head was dented in when it arrived.  Is it ruined?

Just letting the head sit out for a few days will usually fix any dents.

Our vinyl is very soft, and can easily temporarily deform if subjected to undue pressure.  If letting is sit out doesn't work, try this:

To fix dented vinyl, use small wash cloths or pieces of fabric to stuff the head or limbs to the shape you want.  Place in a glass dish or cookie sheet on a bed of Poly-fil making sure no vinyl touches the bottom or sides of pan and placing the vinyl in a way that it will not roll.  Bake the parts at 265 F for 10 minutes.  Carefully take the pieces out and place them in the freezer for 15 minutes.  Remove the wash cloths the vinyl will hold it's new shape.
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